2025 Global Unique Guest Service Legacy Conference
📅 Date: Thursday, 4 December 2025
📍 Venue: Manhattan 2 Main Ballroom, Level 14, Berjaya Times Square Hotel, Kuala Lumpur, Malaysia
🏨 Organiser: FrankieKnowledge (Dr. Frankie Ow DBA)
🌟 What is Unique Guest Service Legacy?
Unique Guest Service Legacy is the internalized tradition of differentiated service that drives superior and consistent hospitality performance. It helps hotels, resorts and serviced apartments build their own identity of excellence — creating sustainable revenue and profits.
The Six Distinct Stages
- Establish a well-defined guest service focus
- Implement 9 key steps to achieve guest service impact
- Reinforce critical service success factors
- Develop deep-rooted guest service culture
- Adopt guest review score as a quantitative measure
- Continuously drive breakthroughs in creating memorable experiences
In summary, Unique Guest Service Legacy strengthens internal competencies to gain highly differentiated competitive advantage — the ultimate foundation for sustainable revenue and profit growth.
🎯 Conference Highlights
- 16 Practical Topics covering AI, ESG, OTA Strategy, Smart Technology and Guest Experience Innovation
- 60-minute Service Experience Fair featuring live demos: AI CRM Chatbot, Humanoid Robots, Epic AI HotelLink and more
- Global Recognition Award 2025 — Hotels with Booking.com Review Score ≥7.0 will be awarded the Certificate of Service Achievement on stage
- Comprehensive 1-day agenda with keynote, workshops, networking, certificate and lunch
- Conference Fee: RM1,300 / USD300 per delegate
🏢 About FrankieKnowledge
Established in 1982 and rebranded in 2020, FrankieKnowledge is Malaysia’s No.1 Unique Guest Service Legacy Advisory Centre for Hotels, Resorts and Serviced Apartments. Over the last 43 years, FrankieKnowledge has trained and coached over 1,000 organisations across 24 countries and helped more than 300 properties list successfully on the seven major OTA platforms: Booking.com, Agoda, Meituan, Trip.com, Tiket.com, Traveloka, and Expedia.
Our single-minded focus is to help hospitality businesses build a Unique Guest Service Legacy measured by strong guest review scores — driving consistent OTA and non-OTA bookings to achieve sustainable growth.
2025 Global Unique Guest Service Legacy Conference
Date: Thursday 4 December 2025 | Venue: Manhattan 2 Main Ballroom, Level 14, Berjaya Times Square Hotel, Kuala Lumpur |
Organiser: FrankieKnowledge (Dr. Frankie Ow DBA)
The 2025 Global Unique Guest Service Legacy Conference brings together hotels, resorts and serviced apartment leaders to master the six stages of building a Unique Guest Service Legacy — the most powerful path to achieve sustainable revenue and profits in hospitality.
What You Will Gain
- 16 practical topics covering AI Hospitality, ESG practices, Loyalty Systems, OTA Strategies and Smart Automation.
- Live 60-minute Service Experience Fair showcasing AI CRM Chatbots and Humanoid Robots for hotel operations.
- Global Recognition Award 2025 — Hotels with Booking.com Guest Review Scores ≥ 7.0 receive the Unique Guest Service Legacy Certificate on stage.
- Networking with hospitality owners, GMs and operations leaders from across Asia.
About Unique Guest Service Legacy
Unique Guest Service Legacy is the internalised tradition of differentiated service that delivers consistent performance and competitive advantage. It follows six distinct stages: 1) Establish service focus 2) Implement nine key steps 3) Reinforce success factors 4) Build service culture 5) Adopt guest-review metrics 6) Drive breakthrough experiences.
About FrankieKnowledge
Founded in 1982 and rebranded in 2020, FrankieKnowledge is Malaysia’s No. 1 Unique Guest Service Legacy Advisory Centre. The division has trained over 1,000 organisations in 24 countries and assisted 300+ hotels and resorts to succeed on major OTA platforms including Booking.com, Agoda, Meituan, Trip.com, Tiket.com, Traveloka and Expedia.
Download Official Brochure (PDF)
Sign Up via WhatsApp (Dr Frankie DBA)
Global Unique Guest Service Legacy Conference 2025
Building Unique Guest Service Legacy for Sustainable Revenue & Profits
4th December 2025
Manhattan 2 Ballroom, Berjaya Times Square Hotel, Kuala Lumpur
Conference Highlights
Real-life Case Studies
Learn from successful hospitality transformations
AI Chatbots
Enhance guest communication with intelligent automation
Hospitality Robots
Revolutionary service delivery through robotics
Big Data CRM
Leverage analytics for personalized guest experiences
OTA Review Boost
Strategies to maximize online reputation and ratings
ESG Practices
Sustainable hospitality for long-term success
Hospitality Kiosks
Self-service solutions for enhanced efficiency
Stunning Audio-Visual
Immersive technology for memorable experiences
Talent Development
Building exceptional service teams for the future
Global Networking
Connect with industry leaders worldwide
Exclusive 60-min Service Experience Fair
Touchscreen Vending
Automated Coffee
Ice Cream Machine
Smart Massage Chair
Humanoid Robot
BONUS: 100% FREE One-Year Sponsorship
on 4 Innovative Vending Solutions
Who Should Attend
Hotels
Resorts
Serviced Apartments
For Owners, Heads of Operations, and Hospitality Leaders who want to
leapfrog into the future of service excellence.
Conference Fee
What’s Included
Full-day Conference
60-min Service Experience Fair
Buffet Lunch & 3 Refreshments
Conference Directory
Certificate of Global Contribution
Group Photography
Limited Seating Available
Seats allocated by sign-up date. Early sign-ups get Preferred Front Row Seating!
Don’t Miss Out!
Reserve Your Seat Now via WhatsApp