Frankie Knowledge

ARENA Boutique Hotel
Kuala Terengganu

Tropical Hotel Sunsuria Avenue
Kota Damansara

Rock & Roll Hotel
Klang

One Garden Hotel 
Pusat Bandar Senawang

Sri Bernam Hotel 
Sabak Bernam Selangor

Six Seasons Hotel
Bedford Business Park, KL

Hotel Grand Palace
Taman Ampang Hilir, Ampang

D'Garden Boutique Hotel 
Maluri, Kuala Lumpur

My Homie Hotel
PJ 21 Commercial Centre, PJ

My Homie Capsule Hotel LRT Cheras

My Homie Capsule Hotel
LRT Cheras

101 Hotel 
Seksyen 9 Bangi

Resort Suites Hotel
Bandar Sunway

Puteri Ampang Hotel
Ampang Point

Hotel Sunjoy9
Old Klang Road/Mid Valley

Swiss Hotel 
Jalan Tuanku Abdul Rahman, KL

Swiss Hotel Heritage Boutique 
Jalan Tun Tan Cheng Lok, Melaka

The One Boutique Hotel
Sekinchan, Selangor

Hotel Eco Garden
Bukit Sentosa Rawang

Hotel BB Inn
Cameron Highlands

J Suites Hotel
Kuala Terengganu

Talents Motor Park Hotel
Port Klang, Selangor

7Stonez Suites
Midhills Genting

O'Boutique Suites
Bandar Utama, PJ

Westree Hotel
Brickfields, KL

Lemon 8 Hotel Apartment
Taman Puncak Bertam, Melaka

Tube Hotel
Klebang Melaka

https://www.frankieknowledge.com/wp-content/uploads/2020/05/Bloomaze-Boutique-Hotel.jpg

Bloommaze Boutique Hotel
Bandar Puteri, Puchong

D''Metro Hotel
Seksyen 19 Shah Alam

Hotel 77 Rawang
Pusat Perniagaan Adenium, Rawang 

Golden NIght Hotel
Jalan PJS 10/2, Sunway

SH Hotel 
Kota Damansara

Hotel D'Spark
Jalan Sungai Aur, Port Klang

Hotel Home Inn 1
Taman Segar, Cheras

Hotel Home Inn 2
Taman Bukit Segar, Cheras

Petaling Street Hotel
Jalan Petaling Street, KL

Harbour Hotel
Petaling Jaya

Maha Hotel
Taman Mawar, Puchong

CintaMani Travellers Lodge
Jalan Hang Lekiu, KL

Green World Hotel
Seri Putra, Kajang

Hotel Meria
Seksyen 13, Shah Alam

East Riverine Boutique Hotel
Chow Kit, KL

Apex Boutique Hotel
Subang Indah, PJ

Hotel China Town Inn
Chinatown, KL

Asia  Like Boutique Hotel
Jalan Pudu Bukit Bintang,KL

Koptown Hotel
Bangsar, KL

Rica Hotel
USJ Sentral, Subang Jaya

De Elements Business Hotel
Sungai Besi, Kuala Lumpur

V Hotel 
Bandar Tasik Selatan, KL 

Sudo Guesthouse
Jalan Pudu Lama, KL

Ampang Inn Hotel
Taman Seri Ampang, Ampang Jaya

Hotel De Grand Orchard
Jalan Medan Bonus, KL

Timez Business Hotel
Cheras, KL

Empress Hotel
Sepang, Selangor

PJ Luxe Boutique Hotel
Petaling Jaya Selangor

Suwara Hotel Kepong
Taman Jinjang Baru, KL

City Top Hotel
Taman Cheras Mas, KL

Hotel Amara
Kompleks 3K, Subang Jaya

M Avenue Hotel
Alam Avenue Shah Alam

GM Hotel
Sunway Metro PJ

D Gateway Perdana Hotel
Bangi

Greystone Boutique Hotel
Pudu, KL

D'Majestic Place
Pudu, KL

Swiss Garden Residences
Jalan Pudu, Bukit BIintang

Artisan Eco Hotel
Sunway, PJ

KL Empire Hotel
Subang Jaya, KL

Alami Garden Hotel
Shah Alam

Palace Hotel
Jalan Masjid India, KL

Hotel GM Grand Moments
Petaling Jaya

 KUALA LUMPUR INTERNATIONAL HOTEL
18-Month Project
1st April 2017 to 30th September 2018
Module ONE
“A Systematic Approach to INCREASE HOTEL SALES
KUALA LUMPUR INTERNATIONAL HOTEL
on 6th April 2017 

SERI PACIFIC HOTEL KUALA LUMPUR
SeriPacificHotel
6-Month Project
1st April 2017 to 30th September 2017
Module ONE
“Developing the 8 Highly Critical Skills of the HEAD OF DEPARTMENT – 1″
SERI PACIFIC HOTEL KUALA LUMPUR
on 13th April 2017 
Module TWO
“Performance Review Coaching Workshop – 2″
on 19th June 2017 
Module THREE
“Performance Review Coaching Workshop – 3″ 
on 18th September 2017 

CORUS HOTEL KUALA LUMPUR
CORUS PARADISE RESORT PORT DICKSON
Corus-Facade_touchup_IMG_8360-klcc-_Day-view_full-view
6-Month Project
1st March 2017 to 30th November 2017
Module ONE
“A Systematic Approach to INCREASE HOTEL SALES
CORUS HOTEL GROUP
on 13th March 2017 
Module TWO
“ MONTHLY SALES PERFORMANCE REVIEW- 2
on 8th August 2017
Module THREE
“ MONTHLY SALES PERFORMANCE REVIEW- 3”
on 3rd October 2017
Module FOUR
“ MONTHLY SALES PERFORMANCE REVIEW- 4”
on 14th November 2017

HOTEL SRI PETALING
HotelSriPetaling
6-Month Project
2nd January 2017 to 30th September 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
HOTEL SRI PETALING
on 5th January 2017 
Module TWO
“MONTHLY SALES PERFORMANCE REVIEW – 2
on 6th March 2017 
Module THREE
“MONTHLY SALES PERFORMANCE REVIEW – 3
on 5th April 2017 

Module FOUR
“CORPORATE SALES PRESENTATION & CLOSING and CUSTOMERS MANAGEMENT- 4”
on 11th September 2017 

Certificate Presentation to Key Hotel Professionals

LANJUT GOLDEN BEACH & GOLF RESORT
Lanjut Golden Beach & Golf Resort
6-Month Project
1st March 2017 to 31st August 2017
Module ONE
“Developing the 8 Highly Critical Skills of the HEAD OF DEPARTMENT – 1″
in conjuction with the Preparation for
PRE-OPENING of the Resort’s East Wing

LANJUT GOLDEN BEACH & GOLF RESORT

on 16th March 2017 

Module TWO  
“Implementation of Key Performance Indicators for Hotel Professionals – 2″
on 11th JUNE 2017 

ANCASA HOTEL AND SPA KUALA LUMPUR
6-Month Project
1st February 2017 to 31st July 2017
Module ONE 
“A Systematic approach to formulate the Strategic Business Plan
ANCASA HOTEL GROUP
on 16th Feb 2017 to 17th February 2017

ANCASA RESIDENCES PORT DICKSON
AncasaResidencePortDickson

ANCASA ROYALE PEKAN PAHANG
ANCASA ROYALE PEKAN
ANCASA EXPRESS @ PUDU KUALA LUMPUR
ANCASA EXPRESS @ PUDU
THE REGENCY HOTEL KUALA LUMPUR
The Regency Hotel KL
6-Month Project
1st January 2017 to 30th June 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
THE REGENCY HOTEL KUALA LUMPUR
on 24th January 2017 
Module TWO
“MONTHLY SALES PERFORMANCE REVIEW – 2
on 31st March 2017 

 IZUMI HOTEL BUKIT BINTANG
izumi-hotel-bukit-bintang
6-Month Project
1st December 2016 to 31st May 2017

ONE AVENUE HOTEL, PETALING JAYA
one-avenue-hotel-1
9-Month Project 
1st January 2017 to 30th September 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
ONE AVENUE HOTEL, PETALING JAYA
on 13th January 2017 
Module TWO 
“MONTHLY SALES PERFORMANCE REVIEW – 2

on 25th February 2017

Module THREE
“Effective OTA Management and Front Office Practices – 3

on 19th August 2017

HOTEL DE ART @ I-CITY
HOTEL DE ART @ SECTION 7
HOTEL DE ART @ SECTION 19
HOTEL SRI PERMAISURI
6-Month Project
1st April 2017 to 30th October 2017
Module ONE 
“A Systematic Approach to achieve Breakthrough Performance – 1
HOTEL DE ART
on 3rd April 2017 
Module TWO 
“MONTHLY SALES PERFORMANCE REVIEW – 2

on 13th June 2017
Module THREE   
“MONTHLY SALES PERFORMANCE REVIEW – 3”
on 6th September 2017
Module FOUR   
“Developing Corporate Sales Presentation Skills – 4”
on 5th October 2017

Certificate Presentation to Key Hotel Professionals

ORANGE PREMIER HOTEL @ Wangsa Maju
ORANGE PREMIER HOTEL @ Cheras
OrangePremierHotel
6-Month Project
1st May 2017 to 31st Oct 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
ORANGE PREMIER HOTEL GROUP
on 9th May 2017 

MY HOTEL PREMIER @ MID VALLEY
MY HOTEL @ SENTRAL
MY HOTEL @ KL SENTRAL
MY HOTEL @ BUKIT BINTANG
MY HOTEL @ SERI PUTRA
METRO HOTEL @ KL SENTRAL
METRO HOTEL @ BUKIT BINTANG
NU HOTEL KUALA LUMPUR
MyHotel
6-Month Project
1st February 2017 to 31st July 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
MYHOTEL GROUP
on 15th February 2017
Module TWO 
“MONTHLY SALES PERFORMANCE REVIEW – 2

on 17th May 2017
Module THREE
“Developing Effective Corporate Sales Presentation Skills – 3

on 14th June 2017

MANHATTAN BUSINESS HOTEL @ DAMANSARA PERDANA
MANHATTAN BUSINESS HOTEL @ TTDI

ManhattanBusinessHotel6-Month Project
1st February 2017 to 31st October 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
MANHATTAN BUSINESS HOTEL
on 22nd February 2017 
Module TWO 
“MONTHLY SALES PERFORMANCE REVIEW – 2

on 11th August 2017
Module THREE  
“Developing the Highly Critical Skills of a Front Office Professional – 3
on 4th October 2017

ALAMI GARDEN HOTEL
ALAMI GARDEN
6-Month Project
1st September 2017 to 28th February 2018
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1”
ALAMI GARDEN HOTEL
on 19th September 2017

THE SIGNATURE HOTEL & SERVICED SUITES KLTheSignatureHotel6-Month Project
1st March 2017 to 31st August 2017
Module ONE
“Developing the 8 Highly Critical Skills of the HEAD OF DEPARTMENT – 1″
THE SIGNATURE HOTEL & SERVICED SUITES KL
on 30th March 2017 

THE 5 ELEMENTS HOTEL KUALA LUMPUR
The5elementshotel
6-Month Project
1st May 2017 to 31st October 2017
Module ONE
“A Systematic Approach to achieve Breakthrough Performance – 1
THE 5 ELEMENTS HOTEL KUALA LUMPUR
on 26th May 2017 

Module TWO
“Performance Review and Coaching Workshop – 2”
on 29th Sep 2017 

HOTEL BANGI PUTRAJAYA

logo-hotel-bangi-putrajaya3-Month Project
23rd May 2017 to 22nd August 2017
Phase ONE
“Developing Highly Critical Front Office Skills – 1
on 23rd May 2017
Phase TWO
“Developing Highly Critical Front Office Skills – 2”
on 5th July 2017

Phase THREE 
“Implementing Key Front Office Service Standards for the Hotel – 3”
on 22nd August 2017

Certificate Presentation to Front Office Professionals

THE HULO HOTEL + GALLERY

PHASE ONE
15th April 2017 to 30th June 2017
To Significantly Enhance the Hotel Monthly Performance
PHASE TWO
1st July 2017 to 30th September 2017
To Achieve Next Level Hotel Breakthrough Performance
1| Hotel Staff Recognition and Celebration

2| Events and Happenings – Personalities, Guests and Staff

3| Nanyang Rhapsody Album Launching Ceremony – 29th July 2017

4| Entanglement : Group Exhibition – 26th August 2017

 

5| Winning Team Celebration – 6th October 2017
– Key Talents responsible to Transform the Hotel

SWISS HOTEL KUALA LUMPUR
Swiss Hotel3-Month Project
1st September 2017 to 30th November 2017
To Significantly Enhance the Hotel Monthly Performance

BATU CAVES STAR HOTEL

6-Month Project
2nd October 2017 to 31st March 2018
To Significantly Enhance the Hotel Monthly Performance

“Developing the 8 Highly Critical Skills of a Customer Service Professional
NOUVELLE HOTEL KUALA LUMPUR
7th September 2016

“Strategic HEAD of DEPARTMENT Enhancement Programme
PUTERI PARK HOTEL
10th September 2015
puteri-parkputeriparkhotel

“How to Implement KPIs and PERFORMANCE MANAGEMENT SYSTEM
GRAND MILLENNIUM KUALA LUMPUR
19th December 2013 (Group 1) and 20th December 2013 (Group 2)
grandmillennium
grand_millennium

“Formulating a Hospitality Enhancement Plan”
BUKIT MERAH LAKETOWN RESORT
7th April 2010 to 8th April 2010


“Increasing Performance by Managing Operating Work Knowledge”
PRINCE HOTEL and RESIDENCE KUALA LUMPUR
1st March 2010 to 2nd March 2010

“Formulating a Business Enhancement Plan”
DORSETT REGENCY HOTEL KUALA LUMPUR
MAYTOWER KUALA LUMPUR
DORSETT REGENCY SUBANG

2009/2010

Dorsett Regency Buildingjpg

Formulating a Hotel Business Enhancement Plan” 
PACIFIC REGENCY HOTELS and RESORTS
26th February 2009 to 28th February 2009
“Formulating a Hotel Business Enhancement Plan” 
HOTEL SINGGAHSANA PETALING JAYA
2009

“Formulating a Hotel Business Enhancement Plan” 
BEST WESTERN PREMIER SERI PACIFIC HOTEL KUALA LUMPUR
2009

HOTEL EQUATORIAL PENANG
“Certificate in Knowledge Management Programme” 
2009

“Formulating a Hotel Business Enhancement Plan” 
MINES MARETING SDN. BHD.
2nd August 2008 and 9th August 2008 

PALACE OF THE GOLDEN HORSE HOTEL

“Innovative Leadership and The Practice Of Knowledge Management” 
MINES MARETING SDN. BHD.
17th February 2003 to 18th February 2003
THE MINES RESORT AND GOLF CLUBMINES RESORT AND GOLF CLUB

“Marketing and Selling Tourism Package” 
MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak

21st August 2002 to 22nd August 2002

“Team Centred Leadership”
MING COURT BEACH HOTEL
 17th March 1997 to 18th March 1997

“Knowledge Management for Resorts Strategists” 
DUTA VISTA EXECUTIVES SUITES KUALA LUMPUR
DUTA VISTA GOLF RESORT PORT DICKSON
and TANCO RESORTS BERHAD
21st January 1997

“Train the Trainers”
DYNASTY HOTEL KUALA LUMPUR
 8th September 1995 to 10th September 1995

  “Train the Trainers”
RIVERSIDE MAJESTIC HOTEL KUCHING
 11th January 1995 to 17th January 1995

“Train the Trainers”
BAYVIEW BEACH RESORT PENANG
 11th July 1994

“Creating Distinctive Competence and Securing Competitive Advantage”
PARK ROYAL HOTEL KUALA LUMPUR
24th February 1990

ln 1989/1990, FRANKIE designed, developed and facilitated the
6-Month Management Development Programme &
6-Month Supervisory Development Programme for 
THE REGENT of KUALA LUMPUR
to prepare the Heads of Department, Managers, Executives and Supervisors for the
OFFICIAL OPENING of the HOTEL 

SWISS GARDEN HOTEL & RESIDENCE KUALA LUMPUR
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(18th July 2017)
Arlene Dason – Event ManagerSwissGardenHotelswiss-garden-hotel-kuala LumpurSWISS-INN CHINATOWN KUALA LUMPUR
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(18th July 2017)
Norlila Ismail – Sales Manager

swiss-inn-chinatownE.CITY HOTEL @ ONE CITY USJ
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(18th July 2017)
Christopher Chang – Senior Sales Executive
Lee Chin Pang – Sales Executive
Lee Shi Min – Sales Executive
ECityHotelLogo
ECityHotel@OneCity

HOTEL DESARIA PETALING JAYA
“Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL”
(17th July 2017)
Ismail Bin Endut – Front Office Supervisor
Muhammad Huzairy Bin Mohd Lasah – Senior Front Office Assistant
HotelDesariaSWISS GARDEN HOTEL & RESIDENCE KUALA LUMPUR
“Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL” 
(17th July 2017)
Nesamalar a/p Sellan – Front Office Supervisor
Khairul Hafizan Bin Mohd Zin – Front Office Assistant

E.CITY HOTEL @ ONE CITY USJ
“Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL” 
(17th July 2017)
Mohd Nazwan Bin Haji Abdullah – Front Office Supervisor
Siti Naridza Bt Mohammad Yaacob – Reservation Executive
Mohammad Shahdaus Bin Mohammad Yaacob – Bell Supervisor
Amirul Fahmie Bin Rahman – Senior Guest Service Agent

HOTEL TRANSIT KUALA LUMPUR
“Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL” 
(5th June 2017)
Nurul Fatihah Bt Murad – Guest Service Assistant
Manimala a/p Ramaispran – Guest Service Assistant

Hotel Transit

STARPOINTS HOTEL KUALA LUMPUR
“Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL” 
(5th June 2017)
Caroline Jani Anak Engang – Front Office Assistant

starpoints-hotel-kualaGRAND PACIFIC HOTEL PJ
“Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL” 
(5th June 2017)
Abdul Ghani Bin Ahmad – Hotel Manager 
Azmawati Abd Wahid –  Front Office Executive
Grand Pacific HotleHOTEL SENTRAL MANAGEMENT
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(20th April 2017)
Fiybie Wong – Director of Saleslogo hsmHotelSentralRUEMZ HOTEL
@ TAYLOR’S UNIVERSITY LAKESIDE CAMPUS

A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(20th April 2017)
Navin Jayendran –  Sales Executive

RUEMZ Hotel Logoruemz-malaysia-first-teaching-innovation-hotelSOMERSET DAMANSARA UPTOWN PJ
Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL to achieve Service Excellence
(3rd March 2017)
Mohd Syazami Bin Zainol Shukor – Assistant Manager, Guest ServiceSomerset UptownHOTEL EQUATORIAL BANGI-PUTRAJAYA
Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL to achieve Service Excellence 
(3rd March 2017)
Azif Azman Zain –   Assistant Manager
equatorial-hotelASCOTT KUALA LUMPUR
Developing the 8 Highly Critical Skills of a FRONT OFFICE PROFESSIONAL to achieve Service Excellence 
(3rd March 2017)
Azura Binti Mohd Haniffa –   Acting Assistant Manager, Guest ServiceAscott KL BuildingCONTAINER HOTEL GROUP
How to Strategically Manage Budget Hotels, 2-Star and 3-Star Hotels to achieve Sustainable Business Profits
(1st March 2017)

Stanley Chow Chee Hong – General Manager
ContainerHotelBuilding
DAMAS SUITES & RESIDENCES KUALA LUMPUR
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(10th January 2017)

Mohamed Hisham Bin Abdul Rahman – Sales Manager
Ummry Bin Zainuddin – Sales Manager 

SERI BAYU RESORT
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING(10th January 2017)
Teng Cheong Hooi – COO 

O’BOUTIQUE SUITE
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(10th January 2017)

Chong Han Hui – Hotel Manager

SUNWAY RESORT HOTEL & SPA
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(24th Nov 2016)

Nazli Bin Ahmad – Sales Manager
Eugene Liew Wai Hong – Assistant Sales Manager 
Nurhaizura Binti Hasanl – Assistant Sales Manager 
sunwayresorthotelspaHOTEL ROYAL KUALA LUMPUR
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(24th Nov 2016)

Kong Jun Hua – E–Commerce Executive
hotelroyalkl
HOTEL MINCOTT KUALA LUMPUR
Programme Title
A Systematic Approach to INCREASE HOTEL SALES by 20% through Focused SELLING
(24th Nov 2016)
Foo Seck Tso – General Manager

hotel-mincott
HOTEL SOLEIL KUALA LUMPUR
Strategic Head of Department Enhancement Programme
(1st June 2016)

Mohamed Hafiz bin Abdul Rashid – Duty Manager
Wan Mohd Zulfadli bin Wan Hamat – Engineering Supervisor
A Systematic approach to Manage Difficult and Angry Customers
(23rd May 2016)
Ihwan Batubara bin Darman – Guest Service Supervisor
How to Design and Develop an effective Training Programme
(1st April 2016)
MD Rezzatul Raflis bin Mohamad – Executive, Training & DevelopmentSWISS – INN KUALA LUMPUR
How to Design and Develop an effective Training Programme
(1st  April 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer
Formulating and Implementing an effective Annual Training Plan
(24th March 2016)
Muhd Azlan Bin Mohd Azmi – Human Resource Officer
Senior Executive Enhancement Programme
(27th April 2015)
Tan Chiew Li – Front Office Executive
Developing Competency-based Interviewing SKills
(18th November 2014)
Ruzylaily Maulad Othman – Human Resource Executive
Developing effective Coaching and Mentoring Skills
(30th September 2014)
Tan Chew Li – Front Office Executive
Strategic Sales Manager Enhancement Programme
(11th September 2014)
Norlila binti Ismail – Sales ManagerCORUS HOTEL KUALA LUMPUR
Building Strong Positive Corporate Learning Culture
(30th November 2015)
Jaime Au Ee Lynn – Assistant Training Manager
Strategic Head of Department Enhancement Programme
(17th November 2015)
John Yoo See Hiang – Group Director of Sales
A Systematic approach to Manage Difficult and Angry Customers
(27th October 2015)
Ratha d/o Nadarajah – Assistant Front Office Manager
Airil Firie bin Ahmad Fauzi – Assistant Front Office ManagerCONCORDE HOTEL KUALA LUMPUR
Certificate in Interviewing Techniques
(21st to 22nd November 2013)
Shirley Yeo Su Tint – Human Resource Officer
Developing Professional Selling Skills
(20th November 2013)
Ng Swee Ying – Catering Sales Executive
Developing Professional Counselling Skills
(22nd October 2013)
Chan Kar Lai – Assistant F&B Manager
(30th July 2013)
Yap Yong Yong – Chief Cashier
Delyani Dato’ Effendi – Assistant Front Office Manager
Anantha K Kayadu – Assistant Front Office Manager
Sheikh Nor Amar Shahril – ChargemanHOTEL TRANSIT KUALA LUMPUR
Key Manager and Supervisor Enhancement Programme
(28th October 2015)
  Chin Kei Sin – Front Office Duty Manager
A Systematic approach to Manage Difficult and Angry Customers
(27th October 2015)
 Mohd Shahrul bin Jusoh – Assistant Duty ManagerSAMA SAMA HOTEL, KLIA
How to implement KPIs and Performance Action Plan
(7th April 2014)
Murni Masrom – Director of Human Capital Development
Christina Chai Min Sin – Director of Finance BERJAYA HOTELS and RESORTS
Developing key Training Competencies to Transfer Learning to the Workplace
(5th December 2013)
Zaharah @ Rahmah Mohd Yussof 
– Corporate Director of Training and Development
 THE SAUJANA KUALA LUMPUR
How to design and conduct Structured On the Job Training
(4th December 2013)
Siva Kumar – Assistant Learning/Development  ManagerthesaujanahotelTRADERS HOTEL KUALA LUMPUR
By SHANGRI-LA

A Systematic approach to Plan, Organize, Coordinate and Administer Training Programmes
(10th September 2013)
Gabriel Jaime Batulay – Service Training Leadertraders-hotelHOTEL GRAND CONTINENTAL, KUCHING
How to effectively implement KPIs and Performance Action Plan
(3rd June 2013)
Klement Chiam – Assistant Hotel Manager
COUNTRY HEIGHTS GROUP
How to design, develop and conduct Structured On the Job Training and Coaching 
(24th September 2013)

Tan Siu Theng – Senior Talent and OD Executive
Certificate in Training Management
(12th to 13th September 2013)

Azmi Sauji–  Talent and OD Manager
Certificate in Training & Knowledge Management
(17th to 19th April 2013)

Tan Siu Theng – Senior Talent and OD Executive
country-heights

HOTEL AMBRE MAURITIUS
Certificate in Training Management for Hotel Professionals
(11th May 1998 to 15th May 1998)
 Abdool Salim Ali – Personnel Manager
Hotel Ambre Mauritius

THE RESIDENCE MAURITIUS
Certificate in Knowledge Management
(12th July 2001 to 17th July 2001)
 Leena Seetamonee – Training Coordinator
The Residence (Mauritius)APAVOU HOTEL MAURITIUS
Certificate in Training Management Professional Certification Programme
(15th November 2001 to 17th November 2001)
 Deven Sookur – Deputy General Manager 
APAVOU(Mauritius)TROU AUX BICHES HOTEL MAURITIUS
Certificate in Training Management Professional Certification Programme
(15th November 2001 to 17th November 2001)
 J. Ramloll – Human Resources Manager
TROU AUXHOTEL SCHOOL OF MAURITIUS
Certificate in Training Management for Hotel Professionals
(12th July 2001 to 17th July 2001)
 Shivaramen Pareatumbee – F&B Head of Department
 
Certificate in Training Management for Hotel Professionals
(28th September 2000 to 3rd October 2000)
 Harmon Chellen – Training Centre Manager
Hotel SCHOOL of MauritiusBEACHCOMBER TRAINING ACADEMY MAURITIUS
Certificate in Training Management Professional Certification Programme
(15th November 2001 to 17th November 2001)
 Salema Ramjane – Trainer
Certificate in Knowledge Management for Hotel Professionals
(28th September 2000 to 3rd October 2000)
 Brigitte Maurice Pendelliau– Trainer
 BeachComber Training AcademyCASINOS OF MAURITIUS
Certificate in Training Management Professional Certification Programme
(15th November 2001 to 17th November 2001)
 Shamshudan Durgauhee – Head of Gaming Cashier
CASINOS of MAURITIUS

DOMAINE LES PAILLES MAURITIUS
Certificate in Training Management Professional Certification Programme
(15th November 2001 to 17th November 2001)
 Yasminah Fazul – Administration Manager

Certificate in Knowledge Management for Hotel Professionals
(28th September 2000 to 3rd October 2000)
Yasminah Fazul – Administration Manager

Domaine Les Pailles - Frankie Knowledge

LE VICTORIA HOTEL MAURITIUSTOURISM SELANGOR SDN BHDtourism-selangor 2

4-Month Project
1st July 2017 to 31st October 2017
Module ONE
“Developing the 8 Highly Focused Capabilities of a KEY TALENT – 1″ 
TOURISM SELANGOR SDN BHD
on 13th July 2017

Module TWO 
“Performance Review Coaching Workshop -2”
on 14th September 2017

COUNTRY HEIGHTS HEALTH TOURISM SDN BHD

CountyHeightsLogo

Customized Assignment
“Developing the 8 Highly Critical Skills of a Customer Service Professional”
COUNTRY HEIGHTS HEALTH TOURISM SDN. BHD.
on 9th January 2017

MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak

 Customized Assignment
“Marketing and Selling Tourism Package” 
MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak

21st August 2002 to 22nd August 2002

MAYFLOWER CORPORATE TRAVEL SERVICES SDN BHD3-Month Project
1st August 2017 to 31st October 2017
Module ONE 
A Systematic Approach to Implement a CUSTOMIZED KEY PERFORMANCE INDICATOR SYSTEM
MAYFLOWER GROUP OF COMPANIES
on 25th August 2017

                                                                             MAYFLOWER HOLIDAYS SDN BHD                                 

MAYFLOWER CAR RENTAL SDN BHD

ASIA EXPERIENCE TOURS SDN BHDAET PictureCustomized Assignment
“Developing the 8 Highly Focused Capabilities of a KEY TALENT” 
ASIA EXPERIENCE TOURS SDN BHD
on 20th May 2017

MITRA MALAYSIA SDN BHD
MITRA Images1st Customized Assignment

“Achieving BREAKTHROUGH PERFORMANCE in Professional Selling and Customer Service”
MITRA MALAYSIA SDN BHD
9th April 2016

2nd Customized Assignment
“Building STRONG POSITIVE and PERFORMANCE-DRIVEN CULTURE
MITRA MALAYSIA SDN BHD
3rd September 2016

AMPANG SUPERBOWL  MALAYSIA
Ampang Superbowl1

Customized Assignment
“Developing the 8 Highly Focused Capabilities of a KEY TALENT”
ROYEL DEPARTMENTAL STORES SDN BHD 
of NADIN Group of Companies
on 15th August 2016

XIXILI INTIMA SDN BHD

XixiliLogo

1st Customized Assignment
“Developing the 8 Highly Focused Capabilities of a KEY TALENT
XIXILI INTIMA SDN BHD
on 15th June 2016 (Group 1) 

2nd Customized Assignment
“Developing the 8 Highly Focused Capabilities of a KEY TALENT
XIXILI INTIMA SDN BHD
on 17th June 2016 (Group 2)

MFMA DEVELOPMENT SDN BHDMitsui Outlet Park KLIA SepangDeveloping the 8 Highly Focused Capabilities of a KEY TALENT to achieve Breakthrough Performance
(5th October 2016)
Frankie Lee Chee Lih – General Manager (Operations)

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A Systematic Approach to Implement a CUSTOMIZED KEY PERFORMANCE INDICATOR SYSTEM
(17th January 2017)
Choy Yee San – Finance Director
Wong Seok Hoe – Senior HR Manager
Liang Seh Foo – Operation Manager

CHEETAH HOLDINGS BERHADCheetah

How to formulate and implement KPIs, Performance Management System and Performance Action Plan
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Chong Han Vui–  HR & Admin Manager

SECRET RECIPE CAKES AND CAFE SDN BHD
SECRET RECIPE MANUFACTURING SDN BHD
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Patricia Seen–  HR & Admin Manager

QSR BRANDS (M) HOLDINGS SDN BHDQSR Brands

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Sayeed Bin Arifin–  Senior HR Executive (Performance Mgt Unit)

Kampachi Restaurants Sdn. Bhd.

How to DESIGN and DEVELOP an effective Training Programme (DETP)
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Juliana Blassan – HR Manager
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Joanne Lee – Senior Executive, Marketing Communications


Developing Front Line Customer Service Skills (FLCS)
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Subashini A/P Arumugam – Floor Manager(Pavilion)
Asrul Rizaf Bin Mukhtar  – Asst Customer Service Manager (Pavilion)
Siti Sharina Binti Ilman – Customer Service Executive (1 Utama) 
Alan Lee Yue Tzen – Asst Store Manager (1 Utama)
Norlaila Binti Taharin – Asst Store Manager (KlCC)
Raradatulakma Binti Jamaludin – Floor Executive (KLCC)
Developing effective PRESENTATION Skills
(17th September 2013)
Lee Lee Ming -Store Manager
Asniyati Binti Arriffin – Assistant Store Manager

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