FrankieKnowledge adopts a structured approach to develop and implement a Unique Service Legacy Master Plan for Family Business Enterprises.
The Unique Service Legacy Master Plan is a professionally prepared charter that preserves the founder’s service critical success factors.
It offers a structured opportunity for the founder to transfer his service focus, service passion, and service critical success factors to the next generation successfully.
The legacy master plan provides a unique privilege for the next generation to capitalize on the service critical success factors of the founder and to ensure continuity in the family business enterprise success.
FrankieKnowledge views the legacy master plan as the most precious gift that the founder can pass on to the next generation. Preparing and transferring the legacy master plan is therefore the ultimate responsibility of the founder to the next generation.
The professionally prepared unique service legacy master plan is the single most valuable asset of the family business enterprise.
It is the solid foundation required to drive business prosperity beyond 3 generations.
TERMS OF REFERENCE
Develop a Unique Service Legacy Master Plan to achieve Business Prosperity beyond 3 generations
Systematically capture and preserve the service critical success factors of the Family Business Founder
Formulate an effective Implementation Action Plan to transfer the service critical success factors to the next generation
6 STRATEGIC PILLARS
Commercialization of existing research
Pioneer solutions driven by emerging findings
Build powerful cyberspace Community of Practice enabled by artificial intelligence
Organize scheduled face to face initiatives to strengthen the philosophy and practice of Joyful Aging
Facilitate continuous Knowledge Application and Knowledge Certification
Launch an Entrepreneurship Framework to offer our valued customers an opportunity to grow a progressively and successful authorized Age Joyfully Centre
TERMS OF REFERENCE
Finalize the Family Business Enterprise Legacy Master Plan format with key focus on Unique Service Legacy
Establish a list of service critical success factors that contributed to the growth of the family business enterprise
Capitalize on selected service critical success factors to leapfrog the family business enterprise to the next level of excellence
Secure strong support from the next generation to successfully implement the Unique Service Legacy Master Plan
Identify practical strategies to sustain the implementation momentum
TERMS OF REFERENCE
Establish Company Vision, Mission and Philosophy
Establish Objectives, Goals and Strategies
Identify Specific Corporate Strategies
Identify Key Competitive Strategies
Develop Structured On Line Booking System
Develop Effective Organizational Structure
Develop Effective Performance Management System
Improve Guest Review Score and Service
Improve Cost Management Practices
Nurture and Coach Key Talents
Formulate 3 Years Business Plan
Formulate Strategic Annual Plan
TERMS OF REFERENCE
Establish Company Vision, Mission and Philosophy
Establish Objectives, Goals and Strategies
Establish Company Distinctive Competency
Establish Company Competitive Advantage
Identify Critical Success Factors
Prepare 3 years Strategic Business Plan
Prepare a Strategic Annual Plan
Formulate a Structured Succession Plan
Develop an Effective Exit Plan
Develop Effective Organizational Structure
TERMS OF REFERENCE
Review and determine Group Business Structure and Business Portfolios
Establish Group Vision, Mission and Philosophy
Establish Group Specific Objectives, Goals and Strategies
Establish Group Distinctive Competency – Strengths and Weaknesses
Establish Group Competitive Advantage – Opportunities and Threats
Review and determine the 5 Critical Corporate Assets of the Group
Develop an effective Organizational Operating Structure with Key Roles
Formulate a systematic approach to build Strong Positive Corporate Culture
Prepare Well-defined Job Descriptions for all Key Staff
Prepare Specific Key Result Areas and Measurable Key Performance Indicators
Develop an Effective Performance Management System
Develop Learning/Development and Staff Upgrading System
Design programme to upskill Capabilities of Talents
Develop a Market-driven and Competitive Compensation/Benefits System
Develop a Structured Human Capital Department
