FOCUS

FrankieKnowledge is a highly specialized single-specialty Advisory and Coaching Centre.

Our single-minded focus is to advise, coach, and guide hotels, resorts, and serviced apartments to achieve and sustain guest review score beyond 9.0 out of 10.0 on global online travel platforms.

We are in a Class of our Own.

PROVEN

The FrankieKnowledge Guest Review Score Enhancement System is a proven advisory and coaching practice.

Over the years, FrankieKnowledge has systematically documented statistical evidence to validate the impact of our advisory and coaching practice.

ESTABLISHED

Established in 1982, restructured and rebranded in 2024, FrankieKnowledge is Malaysia’s 1st Advisory and Coaching Centre in Guest Review Score Enhancement, driving superior and sustainable occupancy, revenue, and profits.

The FrankieKnowledge Guest Review Score Enhancement System or Toolkit was created based on our 44 years of professional experience.

In short, FrankieKnowledge is the pioneer and the undisputed leading authority in guest review score enhancement across Malaysia and the region.

FrankieKnowledge is also a proud recipient of Meituan’s Outstanding Partner Award 2026. Meituan is the largest online hotel booking platform in China and up to 250 million people use Meituan to book hotels and travel accommodations annually.

REGISTERED

The Guest Review Score Enhancement System is deployed globally by FrankieKnowledge – a highly experienced, HRD Corp-registered training provider in Malaysia.

Our Advisory and Coaching Centre is one of the pioneer training providers registered with HRD Corp on 15th October 1999. We are the 56th training provider registered under the PROLUS scheme, with the registration number 0056.

As of July 2026, there are 7977 registered training providers listed in the official HRD Corp ETRIS registry.

ECOSYSTEM

Our advisory and coaching practice is 100% supported by the complete and proprietary FrankieKnowledge ecosystem – the first of its kind in Malaysia.

The FrankieKnowledge ecosystem comprises 10 strategic pillars, including :

A Roadmap to Develop a Deep-Rooted, Unique Guest Service Legacy for Senior Management and Heads of Department

Guest Review Score Enhancement Advisory and Coaching leading to a graded certificate of achievement

  AMILAA – Accelerated Mindset in Learning, Application, and Assessment

  FOCUS Transformational Results Model

  Customized Global Online Travel Platform Advisory

  Global Internal and External Certification

  Global Unique Service Legacy Recognition Award

  Global Unique Service Legacy Conference

  Malaysia Guest Review Score Enhancement Movement

  IDEAS – The Knowledge Creation Centre of FrankieKnowledge