Unique Guest Service Legacy is the internalized tradition of differentiated services that contribute to superior and sustainable performance of hotels, resorts, and serviced apartments
It is about enhancing internal distinctive competencies to secure highly differentiated external competitive service advantage.
It was established to innovate and create breakthrough knowledge in guest review score enhancement and unique guest service legacy
This proprietary breakthrough knowledge provides a solid foundation to sustain FrankieKnowledge’s position as the No.1 Guest Review Score Enhancement Advisory and Coaching Centre in Malaysia and the region
The core philosophy driving IDEAS is ” The Practice of Knowledge Managemen” – A knowledge-based Breakthrough Performance Model created and launched by FrankieKnowledge in 2000
The FrankieKnowledge Practice of Knowledge Management [POKM] Model comprises 8 strategic focus areas, namely : Knowledge Identification, Knowledge Acquisition, Knowledge Application, Knowledge Collaboration, Knowledge Development, Knowledge Innovation, Knowledge Preservation, and Knowledge Measurement
One of the key initiatives of IDEAS is to create and broadcast Idea Posts every 2 weeks
Idea Post 001
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A systematic approach to implement on exceptional Guest Review Score Enahncement System – 1 |
Idea Post 002
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A systematic approach to implement on exceptional Guest Review Score Enahncement System – 2 |
Idea Post 003
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A systematic approach to implement on exceptional Guest Review Score Enahncement System – 3 |