Established in 1982, restructured and rebranded in 2024, FrankieKnowledge is the global brand of FK Legacy International.
The FrankieKnowledge Guest Review Score Enhancement System or Toolkit is created based on our 44 years of professional experience. It is the First of its Kind in Malaysia and the region.
We deploy our systems or toolkits worldwide under the global brand, FrankieKnowledge. Our proven proprietary content is created in Malaysia for the world.
Over the years, we have delivered advisory and coaching solutions to more than 300 hotels, resorts and serviced apartments.
This Proactive Review Request System is deployed using AMILAA – Accelerated Mindset in Learning, Application, and Assessment.
AMILAA is a proprietary facilitation methodology created by FrankieKnowledge to achieve impactful transfer of learning to drive sustainable application and assessment at the workplace leading to Transformational Results.
AMILAA is further strengthened by our proprietary FOCUS Transformational Results Model, comprising of 4 integrated instruments, namely 1| Feelings and Reaction Questionnaire, 2| Pre and Post Knowledge Assessment Exercise, 3| Implementation Action Plan, and 4| Project Evaluation Report.
Achieving a guest review score is above 9.0 out of 10.0 is driven by a focused mindset, a strong team culture, and a proven system. The system must be implemented consistently and continuously.
FrankieKnowledge is the Leading Authority on Guest Review Score Enhancement in Malaysia and the region. We are in a Class of our Own.
FrankieKnowledge is also the 1st advisory and coaching centre in Malaysia to introduce a systematic approach to guide hotels, resorts, and serviced apartments to implement an exceptional guest review score enhancement system to achieve superior and sustainable occupancy, revenue, and profits.
In short, FrankieKnowledge is THE PIONEER.
In addition, FrankieKnowledge created the proprietary Customized Online Travel Platform Advisory Model to drive superior and sustainable performance for hotels, resorts, and serviced apartments.
To achieve breakthrough performance, FrankieKnowledge works extensively with 7 global online travel platforms, namely Booking.com, Agoda.com, Trip.com, Tiket.com, Traveloka.com, Expedia.com, and Meituan.
Over the years, FrankieKnowledge has guided many hotels to win the Booking.com Traveller Review Award and Agoda Gold Circle Award.
FrankieKnowledge is also very proud to be the recipient of the Outstanding Partner Award 2026 from Meituan.
In furtherance, FrankieKnowledge is the creator of the Global Internal and External Guest Review Score Enhancement System Certification Programme, the Global Unique Service Legacy Conference Series, and the Malaysia Guest Review Score Enhancement Movement.
To date, participants from 25 countries representing more 1000 organizations have participated in our unique global conference series.
Added to the above, FrankieKnowledge is the No.1 Unique Service Legacy Master Planning Advisory and Coaching Centre for Family Business Enterprises.
FrankieKnowledge adopts a structured approach to develop and implement a Unique Service Legacy Master Plan for Family Business Enterprises to secure business prosperity beyond 3 generations.
