FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention
entitled, –
“Developing the 8 Highly Critical Skills of
a Customer Service Professional
to achieve Breakthrough Service Performance“
for
NOUVELLE HOTEL KUALA LUMPUR
7th September 2016
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FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention
entitled, –
“Strategic HEAD of DEPARTMENT Enhancement Programme“
for
PUTERI PARK HOTEL
10th September 2015
6 participants completed the 1-day Business Enhancement Coaching Workshop . Their Job Positions include the following – 1| Asst Director of Sales, 2| Executive Housekeeper, 3| Assistant Executive Chef, 4| HR Executive, 5| Accounts Executive and 6| Front Office Manager
FRANKIE designed, developed and facilitated
a Customised Business Enhancement Upskilling Intervention
entitled, –
“How to effectively formulate & Implement KPIs,
PERFORMANCE MANAGEMENT SYSTEM
& PERFORMANCE ACTION PLAN“
for
GRAND MILLENNIUM KUALA LUMPUR
19th December 2013 (Group 1) and 20th December 2013 (Group 2)
FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hospitality Enhancement Plan
to transform the Organisation
to be More Customer-Focused”
for
BUKIT MERAH LAKETOWN RESORT
7th April 2010 to 8th April 2010
| BUKIT MERAH LAKETOWN RESORT |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Increasing Performance by Managing Operating Work Knowledge”
for
PRINCE HOTEL and RESIDENCE KUALA LUMPUR
1st March 2010 to 2nd March 2010
| PRINCE HOTEL and RESIDENCE KUALA LUMPUR |
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FRANKIE designed, developed and facilitated
a Series of Customised Workshops on –-
“Formulating a Business Enhancement Plan”
for
DORSETT REGENCY HOTEL KUALA LUMPUR
MAYTOWER KUALA LUMPUR
DORSETT REGENCY SUBANG
2009/2010
| DORSETT REGENCY HOTEL KUALA LUMPUR |
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MAYTOWER KUALA LUMPUR
DORSETT REGENCY SUBANG
FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan to
transform the Organisation to be more Innovation-driven,
Customer-Focused and Operationally – excellent”
for
PACIFIC REGENCY HOTELS and RESORTS
26th February 2009 to 28th February 2009
| PACIFIC REGENCY |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan”
for
HOTEL SINGGAHSANA PETALING JAYA
2009
| HOTEL SINGGAHSANA PETALING JAYA |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan”
for
BEST WESTERN PREMIER SERI PACIFIC HOTEL KUALA LUMPUR
2009
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BEST WESTERN PREMIER SERI PACIFIC HOTEL KL |
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HOTEL EQUATORIAL PENANG
nominated the Human Capital Manager to
participate in FRANKIE’s 4-Day
“Certificate in Knowledge Management Programme”
2009
| HOTEL EQUATORIAL PENANG |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Formulating a Hotel Business Enhancement Plan”
for
MINES MARETING SDN. BHD.
2nd August 2008 and 9th August 2008
| PALACE OF THE GOLDEN HORSE HOTEL |
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FRANKIE designed, developed and facilitated a Customised Workshop on –-
“Innovative Leadership and The Practice Of
Knowledge Management”
for
MINES MARETING SDN. BHD.
17th February 2003 to 18th February 2003
| THE MINES RESORT AND GOLF CLUB |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Marketing and Selling Tourism Package in
Malaysia’s Knowledge-based Economy”
for
MALAYSIA TOURISM PROMOTION BOARD
Kuching Sarawak
21st August 2002 to 22nd August 2002
| MALAYSIA TOURISM PROMOTION BOARD |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –
“Team Centred Leadership”
for
MING COURT BEACH HOTEL
17th March 1997 to 18th March 1997
MING COURT BEACH HOTEL PORT DICKSON
FRANKIE designed, developed and facilitated
a Customised Workshop on –-
“Knowledge Management for Resorts Strategists”
for
DUTA VISTA EXECUTIVES SUITES KUALA LUMPUR
DUTA VISTA GOLF RESORT PORT DICKSON
and TANCO RESORTS BERHAD
21st January 1997
| DUTA VISTA EXECUTIVES SUITES KUALA LUMPUR |
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| TANCO RESORTS BERHAD |
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FRANKIE designed, developed and facilitated
a Customised Workshop on –
“Train the Trainers”
for
DYNASTY HOTEL KUALA LUMPUR
8th September 1995 to 10th September 1995
DYNASTY HOTEL
FRANKIE designed, developed and facilitated
a Customised Workshop on –
“Train the Trainers”
for
RIVERSIDE MAJESTIC HOTEL KUCHING
11th January 1995 to 17th January 1995
RIVERSIDE MAJESTIC HOTEL KUCHING
FRANKIE designed, developed and facilitated
a Customised Workshop on –
“Train the Trainers”
for
BAYVIEW BEACH RESORT PENANG
11th July 1994
BAYVIEW BEACH RESORT PENANG
FRANKIE designed, developed and facilitated
a Customised Workshop on –
“Creating Distinctive Competence and
Securing Competitive Advantage”
for
PARK ROYAL HOTEL KUALA LUMPUR
24th February 1990
PARK ROYAL KUALA LUMPUR
ln 1989/1990, FRANKIE
designed, developed and facilitated the
6-Month Management Development Programme &
6-Month Supervisory Development Programme for
THE REGENT of KUALA LUMPUR
to prepare the Heads of Department, Managers,
Executives and Supervisors for the
OFFICIAL OPENING of the HOTEL
THE REGENT OF KUALA LUMPUR
| Contact FrankieKnowledge | |
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[email protected] |
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Brief Profile of Frankie |